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.note{font-size:.875rem;color:var(--text-muted);font-style:italic;margin-top:1rem}.chat-modal-overlay{position:fixed;inset:0;background:rgba(12,10,9,.75);backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);z-index:1000;display:flex;align-items:center;justify-content:center;padding:20px;animation:fadeIn .3s ease}.chat-modal{background:var(--bg-card);border:1px solid hsla(39,46%,61%,.12);border-radius:16px;width:100%;max-width:480px;height:600px;max-height:90vh;display:flex;flex-direction:column;box-shadow:0 24px 48px rgba(0,0,0,.4);animation:slideUpModal .4s cubic-bezier(.16,1,.3,1);position:relative;z-index:1001}.chat-header{justify-content:space-between;padding:20px;border-bottom:1px solid hsla(39,46%,61%,.12);flex-shrink:0}.chat-agent-info,.chat-header{display:flex;align-items:center}.chat-agent-info{gap:12px}.chat-avatar{width:40px;height:40px;border-radius:50%;background:var(--gold);color:var(--bg-deep);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:16px}.chat-agent-details{display:flex;flex-direction:column;gap:2px}.chat-agent-name{font-weight:500;color:var(--text-primary);font-size:14px}.chat-agent-status{font-size:12px;color:var(--text-muted);display:flex;align-items:center;gap:6px}.status-dot{width:6px;height:6px;border-radius:50%;background:#4ade80;box-shadow:0 0 6px #4ade80;animation:pulse 2s ease-in-out infinite}.chat-close-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:8px;border-radius:8px;transition:all .3s;display:flex;align-items:center;justify-content:center}.chat-close-btn:hover{background:hsla(39,46%,61%,.1);color:var(--gold)}.chat-messages{flex:1 1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:16px}.chat-message{display:flex;gap:10px;animation:fadeInMessage .4s ease}.chat-message.user{flex-direction:row-reverse}.message-avatar{width:28px;height:28px;border-radius:50%;background:var(--gold);color:var(--bg-deep);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:12px;flex-shrink:0}.message-content{display:flex;flex-direction:column;gap:4px;max-width:75%}.chat-message.user .message-content{align-items:flex-end}.message-bubble{padding:12px 16px;border-radius:16px;font-size:14px;line-height:1.5}.chat-message.agent .message-bubble{background:var(--bg-elevated);color:var(--text-primary);border-bottom-left-radius:4px}.chat-message.user .message-bubble{background:var(--gold);color:var(--bg-deep);border-bottom-right-radius:4px}.message-timestamp{font-size:11px;color:var(--text-muted);padding:0 4px}.typing-indicator{display:flex;gap:4px;padding:12px 16px;background:var(--bg-elevated);border-radius:16px;border-bottom-left-radius:4px;width:-moz-fit-content;width:fit-content}.typing-dot{width:8px;height:8px;border-radius:50%;background:var(--text-muted);animation:typingDotBounce 1.4s ease-in-out infinite}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}.chat-input-area{padding:16px 20px;border-top:1px solid hsla(39,46%,61%,.12);display:flex;gap:12px;align-items:flex-end;flex-shrink:0}.chat-textarea{flex:1 1;background:var(--bg-elevated);border:1px solid hsla(39,46%,61%,.12);border-radius:12px;padding:12px 16px;color:var(--text-primary);font-family:var(--sans);font-size:14px;resize:none;max-height:100px;transition:border-color .3s}.chat-textarea:focus{outline:none;border-color:var(--gold)}.chat-textarea::placeholder{color:var(--text-muted)}.chat-send-btn{background:var(--gold);border:none;border-radius:12px;width:44px;height:44px;display:flex;align-items:center;justify-content:center;color:var(--bg-deep);cursor:pointer;transition:all .3s;flex-shrink:0}.chat-send-btn:hover:not(:disabled){background:var(--gold-light);transform:scale(1.05)}.chat-send-btn:disabled{opacity:.5;cursor:not-allowed}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUpModal{0%{opacity:0;transform:translateY(20px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes fadeInMessage{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes typingDotBounce{0%,80%,to{transform:translateY(0)}40%{transform:translateY(-8px)}}@media (max-width:768px){.chat-modal-overlay{padding:0}.chat-modal{max-width:none;height:100%;max-height:none;border-radius:0}.message-content{max-width:85%}}